Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of websites, software, reports, digital services, consulting, SEO services, GEO services, AI-assisted tools, website development, automation, and related offerings provided by Virtual Bridge Tech LLC (“Virtual Bridge,” “we,” “us,” or “our”).

By accessing or using our services, creating an account, connecting a third-party property, submitting information for analysis, or placing an order, you agree to these Terms. If you do not agree, do not use the services. A proposal, Statement of Work (“SOW”), master services agreement, or other written agreement may include additional terms. If there is a conflict, the specifically negotiated written agreement controls for that engagement.

2. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase services. If you use our services for a company or organization, you represent that you have authority to bind and act for that organization.

3. Services and scope

Virtual Bridge provides digital marketing, SEO, generative engine optimization (“GEO”), website and AI-visibility analysis, analytics and reporting, website development, AI consulting, automation, data integration, and related technology services. Services may be performed using automated software, artificial intelligence, third-party APIs, contractors, human review, or a combination of these methods.

The scope, deliverables, assumptions, schedule, dependencies, fees, and revision limits for a paid engagement may be described on a service page, checkout page, order confirmation, proposal, SOW, or other written agreement. Requests outside that scope may require a revised schedule and additional fees.

4. Website and data-analysis authorization

By submitting a website, domain, analytics property, Search Console property, dataset, account, or other digital property, you represent that you own it or have sufficient authorization to request the applicable access and analysis. You authorize Virtual Bridge to access, crawl, retrieve, store, process, and analyze information reasonably necessary to provide the requested service.

You must not submit private accounts, systems, properties, or data that you are not authorized to access or analyze. Analysis of publicly accessible web pages does not imply affiliation with or endorsement by the website owner.

5. Accounts and third-party connections

You are responsible for maintaining the confidentiality and security of your account and for activity conducted through it. Notify us promptly if you suspect unauthorized access.

When you grant Virtual Bridge or its reporting account access to a third-party service, you are responsible for selecting appropriate permissions and may revoke access through that service. Your use of Google and other third-party platforms remains subject to their terms and policies.

6. SEO, GEO, and business results

Search engines, generative AI systems, recommendation systems, advertising networks, and digital platforms are operated by independent third parties and change frequently. Virtual Bridge does not control their indexing, rankings, citations, responses, policies, or availability.

We do not guarantee search rankings, inclusion in AI-generated answers, citations or mentions, a particular SEO or GEO score, website traffic, leads, sales, revenue, conversions, cost savings, or any other business result. Reports, scores, recommendations, forecasts, and benchmarks are analytical assessments based on information and system behavior available at the time and may change.

7. AI-assisted information

Some recommendations, classifications, summaries, reports, or analyses may be generated or assisted by artificial intelligence. AI outputs can contain errors, omissions, outdated information, bias, or unexpected results. You are responsible for reviewing outputs and obtaining appropriate professional advice before making material legal, financial, medical, employment, operational, marketing, or technical decisions.

8. Customer content

You retain ownership of content and materials you provide. You grant Virtual Bridge a non-exclusive, limited license to access, host, copy, retrieve, process, transform, and use those materials as reasonably necessary to provide, secure, support, and improve the requested services.

You represent that you have all rights and permissions necessary to provide the materials and that our authorized use of them will not violate law or another party’s rights. Do not provide regulated or highly sensitive information unless expressly requested through an approved secure process.

9. Virtual Bridge intellectual property

Virtual Bridge and its licensors retain all rights in our software, website, methodologies, scoring systems, templates, workflows, models, prompts, analytical frameworks, code, designs, documentation, brand features, and other proprietary materials. Except where applicable law permits otherwise, you may not copy, resell, publish, reverse engineer, or create derivative works from those materials without written permission.

Unless a written agreement says otherwise, after full payment you may use customer-specific deliverables for your internal business and ordinary commercial purposes. Pre-existing materials, reusable components, know-how, methods, and tools incorporated into a deliverable remain owned by Virtual Bridge or their respective owners.

10. Fees, orders, and payment

Prices and billing terms are stated on the applicable service page, checkout page, order, proposal, or SOW. For purchases offered through this website, your order takes effect and payment is collected when you successfully complete Stripe Checkout and Stripe confirms the payment. Processing or work begins only after successful payment.

Automated report processing begins within 10 minutes after successful payment. For services involving human work, work begins after successful payment and a team member will contact you within 3 business days. A failed payment or an expired Checkout Session does not create an effective order, and Virtual Bridge will not begin processing or work for that attempted order.

You agree to pay applicable fees and taxes. Additional work, changed requirements, delayed customer dependencies, or third-party costs outside the agreed scope may require additional fees with your approval.

11. Refunds and cancellations

Refund eligibility depends on the type of service purchased and the stage of performance when Virtual Bridge receives a cancellation request.

11.1 Cancellation requests

You may request cancellation by emailing virtualbridgetech@gmail.com or using the customer-support method identified on our website. A cancellation is effective when Virtual Bridge receives the written request.

11.2 Automated reports and automated digital services

Certain services, including automated SEO reports, GEO reports, website audits, assessments, scores, and similar digitally generated deliverables, may begin processing immediately after purchase and will normally begin within 10 minutes after successful payment.

Processing is considered to have begun when our systems initiate any website crawl, data retrieval, third-party API request, automated analysis, scoring process, computation, or report generation. If we receive a cancellation request before processing begins, you will receive a full refund. Once processing has begun, fees for the automated service are generally non-refundable because computing resources, processing capacity, and third-party services may already have been consumed.

If Virtual Bridge cannot generate or provide the purchased report because of a technical failure attributable to Virtual Bridge, we will first attempt to regenerate or re-deliver it at no additional charge. If we cannot provide the purchased deliverable within a reasonable period, you will receive a full refund. If a delivered automated report is materially incomplete, corrupted, or inaccessible because of a Virtual Bridge system error, we will first attempt to correct or regenerate it. If the issue cannot reasonably be corrected, we may issue a partial or full refund based on the affected portion of the service.

A refund is not available solely because you disagree with, are dissatisfied with, or do not achieve an outcome suggested by a score, recommendation, ranking assessment, analysis, forecast, or other conclusion in an automated report. You are responsible for providing accurate URLs, account information, business information, and other requested inputs. Reports generated using incorrect information you provided are not ordinarily eligible for a refund.

11.3 Professional and customized services

For consulting, SEO, GEO, marketing, website development, automation, and other professional or customized services, you may cancel before work begins and receive a full refund, less any non-recoverable third-party costs already incurred specifically for your service.

Work is considered to have begun when Virtual Bridge starts activities reasonably related to the purchased service, including research, discovery, analysis, planning, website review, keyword research, content preparation, design, development, coding, configuration, testing, integration work, API setup, data processing, consultation, or another task included in the applicable order or Scope of Work.

If you cancel after work begins but before the service is completed, Virtual Bridge will refund the unused portion of the amount paid after deducting:

1. the reasonable value of services already performed;
2. completed milestones or deliverables; and
3. non-refundable or non-recoverable third-party expenses incurred specifically for your service.

Where a project uses milestones, fees attributable to completed milestones are non-refundable. Fees attributable to work that has not begun may be refundable.

11.4 Completed and delivered services

Fees attributable to services that have been substantially completed and delivered are generally non-refundable. A change of mind, dissatisfaction with subjective design preferences, or failure to achieve a particular business outcome does not by itself create a right to a refund.

This includes outcomes such as search-engine rankings, generative-AI citations or visibility, website traffic, leads, sales, conversions, revenue, or other results influenced by third-party platforms, algorithms, market conditions, or factors outside Virtual Bridge’s reasonable control.

11.5 Deliverables that do not conform to the agreed scope

If a deliverable materially fails to conform to the applicable order, service description, or Scope of Work, you must notify Virtual Bridge and provide a reasonable description of the issue. Virtual Bridge will first have a reasonable opportunity to correct, replace, or re-perform the affected portion of the service.

If Virtual Bridge cannot materially cure the issue within a reasonable period, you may be eligible for a partial or full refund attributable to the affected portion of the service. Minor differences, subjective preferences, or requests outside the originally agreed Scope of Work do not constitute material non-conformance.

11.6 Third-party costs

Third-party costs are non-refundable once incurred if Virtual Bridge cannot reasonably recover them. These costs may include domain registrations, hosting fees, software licenses, paid plugins, API usage, advertising spend, stock assets, datasets, third-party platform fees, contractors, or other expenses purchased specifically for your service.

11.7 Refund processing

Approved refunds will be issued to the original payment method whenever reasonably possible. Virtual Bridge will normally initiate an approved refund within 5 to 10 business days. Additional processing time imposed by banks, card issuers, payment processors, or other financial institutions is outside Virtual Bridge’s control.

11.8 Statutory consumer rights

Nothing in these Terms excludes, restricts, or limits any cancellation, refund, remedy, warranty, or other consumer right that cannot lawfully be excluded or waived under applicable law. Where applicable law provides a mandatory cancellation or withdrawal period, those rights apply notwithstanding any conflicting provision of these Terms.

Where permitted by applicable law, customers who expressly request that performance begin during a statutory cancellation period may be responsible for the proportionate value of services provided before cancellation. For digital content or digital services supplied immediately, Virtual Bridge may require separate express consent to begin performance immediately and an acknowledgment that applicable cancellation or withdrawal rights may be affected once performance begins or is completed.

12. Customer cooperation and delivery

You are responsible for timely access, materials, approvals, instructions, and feedback reasonably needed to perform the services. Delivery estimates depend on scope and customer cooperation and are not guaranteed unless expressly stated in a signed agreement. Delays or changes caused by missing access, incomplete information, third-party systems, or expanded requirements may change the schedule.

13. Acceptable use

You may not use our services to violate law; infringe intellectual property, privacy, or other rights; distribute malware; gain unauthorized access; disrupt or attack systems; manipulate digital platforms deceptively; submit data without permission; bypass security or usage limits; or reverse engineer proprietary software or scoring systems except where the law expressly permits it.

14. Confidentiality

We will use reasonable measures to protect non-public business information you provide and use it primarily to deliver the requested services, operate and secure our systems, and meet legal obligations. A separate NDA, SOW, or other written agreement may establish additional confidentiality terms. Information that is public, independently developed, lawfully received from another source, or required to be disclosed by law is not confidential under this section.

15. Third-party services

Our services may rely on Google, OpenAI, Gemini, Perplexity, hosting services, analytics platforms, website platforms, payment providers, and other third parties. We are not responsible for third-party outages, API or pricing changes, model behavior, data inaccuracies, account restrictions, security incidents, policy changes, or discontinued functionality. We may adjust a service when a third-party change materially affects delivery.

16. Disclaimer of warranties

To the maximum extent permitted by law, our website, reports, software, recommendations, and services are provided “as is” and “as available.” We disclaim warranties not expressly stated in a signed written agreement, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the services will be uninterrupted, secure, current, complete, or error-free.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

17. Limitation of liability

To the maximum extent permitted by applicable law, Virtual Bridge and its owners, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, opportunities, goodwill, data, or search visibility, arising from or related to the services.

To the maximum extent permitted by law, Virtual Bridge’s total liability arising from a particular service will not exceed the amount you paid Virtual Bridge for that service during the twelve months before the event giving rise to the claim.

These limitations do not exclude liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Virtual Bridge and its owners, employees, contractors, and agents from third-party claims, damages, liabilities, and reasonable costs arising from materials, data, websites, or systems you provide; your unauthorized or unlawful use of the services; your violation of these Terms; or your infringement of another party’s rights.

19. Suspension and termination

We may suspend or terminate access where reasonably necessary because of non-payment, abuse, security risk, unlawful activity, breach of these Terms, or risk to Virtual Bridge, users, or third parties. You may stop using the services at any time, subject to payment, cancellation, and contractual obligations. Provisions that by their nature should survive termination will remain effective, including payment, intellectual property, disclaimers, liability limitations, indemnification, and dispute provisions.

20. Governing law and disputes

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Unless applicable law requires otherwise or the parties agree in writing, disputes relating to these Terms or our services will be brought in courts of competent jurisdiction located in Clark County, Nevada, and each party consents to that jurisdiction and venue.

21. General terms

If a provision of these Terms is found unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, restructuring, financing, or transfer of our business. These Terms and any applicable written service agreement constitute the entire agreement concerning their subject matter.

22. Changes to these terms

We may update these Terms periodically. Updated Terms become effective when posted unless otherwise stated. Material changes will not retroactively alter an existing paid engagement where a separate written agreement controls.