Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of websites, software, reports, digital services, consulting, SEO services, GEO services, AI-assisted tools, website development, automation, and related offerings provided by Virtual Bridge Tech LLC (“Virtual Bridge,” “we,” “us,” or “our”).

By accessing or using our services, creating an account, connecting a third-party property, submitting information for analysis, or placing an order, you agree to these Terms. If you do not agree, do not use the services. A proposal, Statement of Work (“SOW”), master services agreement, or other written agreement may include additional terms. If there is a conflict, the specifically negotiated written agreement controls for that engagement.

2. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase services. If you use our services for a company or organization, you represent that you have authority to bind and act for that organization.

3. Services and scope

Virtual Bridge provides digital marketing, SEO, generative engine optimization (“GEO”), website and AI-visibility analysis, analytics and reporting, website development, AI consulting, automation, data integration, and related technology services. Services may be performed using automated software, artificial intelligence, third-party APIs, contractors, human review, or a combination of these methods.

The scope, deliverables, assumptions, schedule, dependencies, fees, and revision limits for a paid engagement may be described on a service page, checkout page, order confirmation, proposal, SOW, or other written agreement. Requests outside that scope may require a revised schedule and additional fees.

4. Website and data-analysis authorization

By submitting a website, domain, analytics property, Search Console property, dataset, account, or other digital property, you represent that you own it or have sufficient authorization to request the applicable access and analysis. You authorize Virtual Bridge to access, crawl, retrieve, store, process, and analyze information reasonably necessary to provide the requested service.

You must not submit private accounts, systems, properties, or data that you are not authorized to access or analyze. Analysis of publicly accessible web pages does not imply affiliation with or endorsement by the website owner.

5. Accounts and third-party connections

You are responsible for maintaining the confidentiality and security of your account and for activity conducted through it. Notify us promptly if you suspect unauthorized access.

When you grant Virtual Bridge or its reporting account access to a third-party service, you are responsible for selecting appropriate permissions and may revoke access through that service. Your use of Google and other third-party platforms remains subject to their terms and policies.

6. SEO, GEO, and business results

Search engines, generative AI systems, recommendation systems, advertising networks, and digital platforms are operated by independent third parties and change frequently. Virtual Bridge does not control their indexing, rankings, citations, responses, policies, or availability.

We do not guarantee search rankings, inclusion in AI-generated answers, citations or mentions, a particular SEO or GEO score, website traffic, leads, sales, revenue, conversions, cost savings, or any other business result. Reports, scores, recommendations, forecasts, and benchmarks are analytical assessments based on information and system behavior available at the time and may change.

7. AI-assisted information

Some recommendations, classifications, summaries, reports, or analyses may be generated or assisted by artificial intelligence. AI outputs can contain errors, omissions, outdated information, bias, or unexpected results. You are responsible for reviewing outputs and obtaining appropriate professional advice before making material legal, financial, medical, employment, operational, marketing, or technical decisions.

8. Customer content

You retain ownership of content and materials you provide. You grant Virtual Bridge a non-exclusive, limited license to access, host, copy, retrieve, process, transform, and use those materials as reasonably necessary to provide, secure, support, and improve the requested services.

You represent that you have all rights and permissions necessary to provide the materials and that our authorized use of them will not violate law or another party’s rights. Do not provide regulated or highly sensitive information unless expressly requested through an approved secure process.

9. Virtual Bridge intellectual property

Virtual Bridge and its licensors retain all rights in our software, website, methodologies, scoring systems, templates, workflows, models, prompts, analytical frameworks, code, designs, documentation, brand features, and other proprietary materials. Except where applicable law permits otherwise, you may not copy, resell, publish, reverse engineer, or create derivative works from those materials without written permission.

Unless a written agreement says otherwise, after full payment you may use customer-specific deliverables for your internal business and ordinary commercial purposes. Pre-existing materials, reusable components, know-how, methods, and tools incorporated into a deliverable remain owned by Virtual Bridge or their respective owners.

10. Fees, orders, and payment

Prices and billing terms are stated on the applicable service page, order, proposal, or SOW. Submitting an order through the current website creates a request for review and does not charge a payment card. We may accept, decline, or seek clarification about an order before work begins. Payment may be required before work begins unless agreed otherwise in writing.

You agree to pay applicable fees and taxes. Additional work, changed requirements, delayed customer dependencies, or third-party costs outside the agreed scope may require additional fees with your approval.

11. Cancellations and refunds

Because many services involve digital analysis, API usage, reserved capacity, or professional work that may begin shortly after acceptance, fees are generally non-refundable once processing or work has begun, except where required by law or stated otherwise in a written agreement.

If work has not begun, you may contact us to request cancellation. If Virtual Bridge cannot provide a purchased service, we may provide a refund, service credit, replacement analysis, or another appropriate remedy. A service page, checkout disclosure, proposal, or SOW may state different cancellation or refund terms for a particular engagement.

12. Customer cooperation and delivery

You are responsible for timely access, materials, approvals, instructions, and feedback reasonably needed to perform the services. Delivery estimates depend on scope and customer cooperation and are not guaranteed unless expressly stated in a signed agreement. Delays or changes caused by missing access, incomplete information, third-party systems, or expanded requirements may change the schedule.

13. Acceptable use

You may not use our services to violate law; infringe intellectual property, privacy, or other rights; distribute malware; gain unauthorized access; disrupt or attack systems; manipulate digital platforms deceptively; submit data without permission; bypass security or usage limits; or reverse engineer proprietary software or scoring systems except where the law expressly permits it.

14. Confidentiality

We will use reasonable measures to protect non-public business information you provide and use it primarily to deliver the requested services, operate and secure our systems, and meet legal obligations. A separate NDA, SOW, or other written agreement may establish additional confidentiality terms. Information that is public, independently developed, lawfully received from another source, or required to be disclosed by law is not confidential under this section.

15. Third-party services

Our services may rely on Google, OpenAI, Gemini, Perplexity, hosting services, analytics platforms, website platforms, payment providers, and other third parties. We are not responsible for third-party outages, API or pricing changes, model behavior, data inaccuracies, account restrictions, security incidents, policy changes, or discontinued functionality. We may adjust a service when a third-party change materially affects delivery.

16. Disclaimer of warranties

To the maximum extent permitted by law, our website, reports, software, recommendations, and services are provided “as is” and “as available.” We disclaim warranties not expressly stated in a signed written agreement, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the services will be uninterrupted, secure, current, complete, or error-free.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

17. Limitation of liability

To the maximum extent permitted by applicable law, Virtual Bridge and its owners, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, opportunities, goodwill, data, or search visibility, arising from or related to the services.

To the maximum extent permitted by law, Virtual Bridge’s total liability arising from a particular service will not exceed the amount you paid Virtual Bridge for that service during the twelve months before the event giving rise to the claim.

These limitations do not exclude liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Virtual Bridge and its owners, employees, contractors, and agents from third-party claims, damages, liabilities, and reasonable costs arising from materials, data, websites, or systems you provide; your unauthorized or unlawful use of the services; your violation of these Terms; or your infringement of another party’s rights.

19. Suspension and termination

We may suspend or terminate access where reasonably necessary because of non-payment, abuse, security risk, unlawful activity, breach of these Terms, or risk to Virtual Bridge, users, or third parties. You may stop using the services at any time, subject to payment, cancellation, and contractual obligations. Provisions that by their nature should survive termination will remain effective, including payment, intellectual property, disclaimers, liability limitations, indemnification, and dispute provisions.

20. Governing law and disputes

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Unless applicable law requires otherwise or the parties agree in writing, disputes relating to these Terms or our services will be brought in courts of competent jurisdiction located in Clark County, Nevada, and each party consents to that jurisdiction and venue.

21. General terms

If a provision of these Terms is found unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, restructuring, financing, or transfer of our business. These Terms and any applicable written service agreement constitute the entire agreement concerning their subject matter.

22. Changes to these terms

We may update these Terms periodically. Updated Terms become effective when posted unless otherwise stated. Material changes will not retroactively alter an existing paid engagement where a separate written agreement controls.